Appointments

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the appoinment to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01772 376777, Monday to Friday from 8am
• To cancel an appointment on a Saturday morning for the Saturday clinic please email us at berrylanemedicalcentre@nhs.net

To request a routine appointment:

• phone us on 01772 376777, Monday to Friday from 9am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am
• use your NHS App or Click on the link at the top of the page.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Please tell us:

• if you need an interpreter
• if you have any other access or communication needs

The surgery can now offer access to bookable appointments up to 8pm Monday to Friday and on Saturday and Sunday.  Please be advised that availability is limited and will be by pre-booked appointment only.  Access may not always be provided from this surgery and you may need to travel to an alternative practice.

These appointments will not be available to book on line therefore please speak to a member of our reception staff for further advice.

Telephone appointments can be made with your GP as an alternative to attending the surgery. These appointments are ideal for dealing with queries or requests that do not require an examination. If you are acutely unwell, these appointments are not appropriate and you should either book in to see a GP or use the emergency surgery.

Triage

We have experienced practice nurses available to conduct telephone triage. If you have a query and are not sure how to deal with it, our receptionists will offer you a triage appointment. Our nurses liaise closely with our doctors and many problems can be managed in this way.

We operate a home visit service which is reserved only for patients who are too ill or frail to come to the surgery.

We ask that where possible, all home visit requests are made before 10.30am. This allows staff to prioritise work. 

On receiving a request for a home visit, the receptionist will arrange for the triage nurse to call you back to either arrange for the GP to visit, or request that you attend the surgery for an appointment, depending upon the identified problem.

We cannot guarantee that the patient's usual doctor will attend.

Please remember that home visits are very time consuming for doctors. Four patients can be treated at the surgery in the time it takes to carry out a home visit. Examinations are always better conducted in the modern and well-equipped surroundings of the surgery. We therefore request that patients make every effort to attend the surgery. 

We are an accredited training practice and currently provide education and training to the following:

• Registrars undertaking their final 12 months of training in general practice prior to becoming a GP.
• Junior Doctors undertaking training to gain experience of general practice.
• Medical students from Manchester University at varying stages of their studies.
• Nurses at different stages of their training.

The training of doctors and nurses relies heavily on the co-operation of patients. You may be asked if you consent to a student doctor or nurse being present in your consultation.